Reporting to the Sales Administration and Purchasing Manager, you will be responsible for:

• Providing quotations and processing customer orders

• Handling account queries such as despatch enquiries

• Ensuring customers pay to terms

• Assisting with the finance and credit control duties of the company

• Keeping up to date with current Lyon products technical specification and usage

• Promptly and appropriately answering emails and calls relating to:

  • Customer incidents

  • Any other inquiries related to products, orders and deliveries

• Answer customer enquiries with product information or advice

The person we seek will ideally have the following:

• Experience in an administrative, sales support, or customer service role.

• Strong organisational skills with the ability to prioritise tasks efficiently.

• Excellent verbal and written communication skills, with a professional and customer‑focused approach.

• High attention to detail and accuracy when processing orders, updating records, and preparing documents.

• Confident using CRM systems, order processing software, and Microsoft Office (especially Outlook, Excel, and Word).

• Ability to manage multiple tasks simultaneously and meet deadlines in a fast‑paced environment.

• Strong problem‑solving skills with the ability to resolve issues proactively and efficiently.

• Comfortable handling inbound customer queries, escalating when required, and ensuring timely follow‑up.

• Experience supporting sales teams with quotations, proposal preparation, order tracking, and reporting.

• Ability to collaborate effectively with colleagues, providing reliable cross‑departmental support. 

Hours of Work:

This is a full-time position which on average equates to 37.5 hours a week Monday-Thursday 08:00 to 17:00 & Friday 08:30 to 14:00 

The benefits include:

• Commencing salary of £25,000-£26,000 per annum

• 30 days holiday entitlement per annum including public holidays with loyalty increments (up to 5 extra days holiday)

• Inclusion into our qualifying pension scheme

• 2pm Friday finish for all staff

• Company healthcare scheme

• Staff social fund

• Friday off the week of your birthday in addition to holiday entitlement

• Digital Wellbeing platform

• Generous trade and staff discounts

• Cycle to Work scheme

• Electric car charging facilities available

• Opportunity to purchase up to one week’s additional annual leave

• Paid volunteering time out

• 24/7 employee assistance program and counselling services as part of the healthcare scheme

• Free use of company loan kit subject to availability

To apply please use the form below

If you think this opportunity is right for you, please apply either using the form below, or by completing the downloadable application form and emailing it to hr@lyon.co.uk. If you have any questions or queries, please contact HR at the above email address. We look forward to hearing from you.