We are keen and experienced users of the equipment we distribute and between us, have many years of experience across a broad spectrum of sport/ recreation and industry. Additionally, our customer services offices are ideally located enabling us to get into “the field” to continually update and expand our knowledge of the products in our range, both old and new.
If you require assistance or advice on our products, you can drop us a line with your enquiry and we will do our best to help. It would be preferred if you could drop us an e-mail with your questions (
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) as it may be necessary to do a little research to offer you a complete answer.
Office hours:
Monday to Thursday 09:00 to 17:00hrs
Friday 09:00 to 13:00hrs
Lyon Customer Services
Clock Garage Industrial Estate
Old Tebay
Penrith
Cumbria
CA10 3SS
T. 015396 26261
E.
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Warranty/ Guarantee Information:
The high quality of the products we distribute is important to both our suppliers and to Lyon. For this reason we regularly feed back information to our suppliers so they understand the problems and experiences that you may encounter. Many of the brands we supply are covered by a “manufacturers warranty” or “guarantee”.
If you experience a problem or difficulty with one of our products, your first course of action is to contact the retailer you originally bought it from - your “point of purchase”. However we do understand that this may not always be possible so we do accept that, occasionally, you may need to return the product directly to us to inspect. We suggest that prior to returning any product to Lyon, you email us, clearly explaining the problem that you are experiencing as we may be able to find a solution without you having to return the product and incurring any possible expense or delay.
So, if you wish to contact us regarding a problem with one of our products simply send an email to
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Please help us to provide a swift service by supplying the following details:
- your name
- product name or description
- a brief description of the problem (including how old the product is and what happened when you experienced the problem)
Additionally, it may also be useful to include a couple of photos of the product and the area of concern. From there we will offer advice to assist with solving the problem you are experiencing.
If you wish to return a product to us please include the following important details:
- Your name
- Your full UK postal address
- Day time phone number and/ or email address
- The product (this must be in a safe condition, clean and dry)
- A description of the problem (including details of when and where the product was purchased and an accurate account of your experience / problem)
- Preferably with a proof of purchase (a copy is fine)
If the product is of high value, we suggest you return it on a carrier service that offers some form of insurance cover.
Our returns address is listed above.
Once we have received the product we will log the return and carry out an inspection with any required corrective action. If it is expected that there may be a delay in dealing with your return, we will contact you but we generally have problems resolved within 28 days. Corrective actions will take the form of a repair or replacement (replacements may be a revised model) including return postal charges. NB; no cash alternatives will be offered.
Finally if you require further information please feel free to contact us at
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CUSTOMER SERVICES